MONZO is down with customers unable to make payments or access their accounts with just hours to go until Christmas day.
According to website Downdetector, problems started around 4pm this afternoon, with more than 1,300 complaints quickly logged by users.
Initially the majority of reports were centred in London, but soon problems were being experienced in Glasgow, Manchester and Birmingham among other areas too.
Some 65% of reports related to mobile bank and 25% are about online banking problems.
Angry customers took to Twitter to berate the bank for the failure so close to Christmas.
Acknowledged
Monzo's payment declined. But no need to worry, monzo aware of the payment declined issue and currently working on a fix.
Hey there 👋 We're so sorry about this! We're aware of an issue affecting the Monzo app - rest assured we're looking into it and trying to get things back up and running as we speak. Thanks for your patience.
source
Troubleshooting declined contactless card payment
After every few contactless payments, you'll need to retry with a chip and PIN. Once you've paid with chip and PIN, contactless payments will work again. This is because of new security rules, affecting all banks.
Some places might not be ready for this change yet, so will show a regular decline message. We'll send you a notification when you need to retry with chip and PIN, and let you know in advance if your next payment needs to use chip and PIN.
These rules don't affect Apple Pay and Google Pay payments, or Transport for London payments where chip and PIN isn't available.
ads