The "Login Failed" error usually occurs when there are overwhelming demands on the Xbox One and PlayStation 4 megaservers.
Befor troubleshooting
make sure to check the Service Alerts and Twitter Support pages to rule out an outage or scheduled maintenance. You should also check your platform's Service Status as well. If your platform's service is down, you should contact Xbox Support or PlayStation Support for further assistance
The Elder Scrolls Online Service Alerts
Bethesda Support Twitter
Xbox Live Status.
PlayStation™Network Network Service Status.
Troubleshooting
If there are no service alerts / service status issues, change your Megaserver to see if the error persists on both servers.
Test your Network Connection on your platform.
Xbox One Connection and Network Solution - Choose "I can connect, but I am experiencing connection quality issues" and then Other/Not Sure
PlayStation Troubleshooting Network Connection Issues
If the error persists, contact Customer Support for further assistance. Please include information regarding your megaserver, internet service provider (ISP), and Gamertag or PSN ID when submitting a ticket.
The "Unexpected Internal Error has occurred" error usually occurs due to overwhelming demands on the megaservers, but may also occur if you have a corrupt file, your game needs to be updated or if you are trying to log in on Steam through an ESO account that is already linked to another Steam Account.
First check Service Alerts and Twitter Support pages to make sure the servers are currently available. If the ESO servers are undergoing maintenance or experiencing an outage, you will not be able to connect until it is resolved. If the ESO servers are online, follow the troubleshooting steps below.
Basic Troubleshooting:
Log out and restart the game and launcher. If an update for ESO is available, this will prompt the update.
Repair The Elder Scrolls Online launcher to fix corrupt game files.
Try to switch between megaservers. If you connect to a different Megaserver and are still seeing the "An unexpected internal error has occured" message, it's likely there is an error with the game files on your computer. You may be required to fully uninstall ESO and reinstall in order to resolve this.
Additional Steam Troubleshooting:
Verify you own The Elder Scrolls Online through Steam. If you downloaded the game during a free play event or are using Steam Library Sharing, you may not own the game through Steam. If you have added ESO as a Non-Steam game to your library, it is recommended you open the ESO launcher directly.
Make sure you are logging into an ESO account that is linked to your Steam account when launching the game through Steam.
Steam Authentication may be failing. Fully exit and restart Steam. This could prompt an update that will resolve this issue.
you can't access game while these thing happens-
Check for Outages or Maintenance
Often, you can’t log in to ESO because of technological mishaps or scheduled maintenance on the game through the developer. You should first check for service alerts on the ESO official site and Twitter support from Bethesda.
In addition to checking out official Elder Scrolls Online and Bethesda avenues, also make sure to look at service updates from Xbox and PlayStation. Sometimes the networks for each individual console go down.
Change your Megaserver
Once you’ve verified that there are no service issues for Elder Scrolls Online, Xbox, or PlayStation, change your megaserver. This will let you switch to a potentially less crowded megaserver.
There are two megaservers that you can switch between. Choose whichever megaserver that you’re not currently on.
Test your Network Connection
The last manual solution to this error is to make sure that you’re connected to the Internet through your platform of choice. If you aren’t online, go through the network troubleshooting for your console.
Customer Service
Finally, if none of these steps solves your issue, then you can contact ESO customer support. Submit a ticket online and include your: current megaserver, internet service provider, and Gamertag or PSN ID.
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