Madden is the successful saga of American football video games from Electronic Arts. The latest installment in the franchise is Madden NFL 22, which has been available since August.
These games offer many options to the players. In addition to the base content, it also allows users to share their own custom rosters through the Community File option.
The aforementioned rosters can be downloaded by other players. But, it seems that this feature is not working properly for many.
Madden NFL 22 Community File error on PS4 and PS5
According to multiple reports, Madden 22 players on PS4 and PS5 are facing many issues while trying to download community files. All they get is an error related to internet connection (servers not responding).
So I just got madden 22 and I'm trying to download one of the all rookie team rosters to start my franchise but everytime I go to download the roster madden either doesn’t let me get to the community files screen saying internet connection was lost or it lets me in but gives me the error has occurred while downloading the file screen and i've tried restarting my internet several times
It should be noted that the connection error only affects this particular section (community files). The other game modes in Madden NFL 22 work correctly.
EA is aware, issue under investigation
Fortunately, EA is already aware of the bug that Madden NFL 22 players are suffering from. At the moment, the matter is under investigation, but there is still no ETA for a fix.
Hi there, thank you for taking the time to reach out to us about Madden. Sorry to hear that you are having some issues with the game. This is something that the team is aware of and is investigating reported issues on the backend. For the moment we ask that players keep an eye out on the official channels @EAHelp and @MaddenNFLDirect for more updates.
If there is any new development related to this matter in the next few days, we will update this article. So, stay tuned with us.
Update 1
One of the community managers has asked the affected to share the following details in order to share with the concerned team:
Hi, everyone.
If you’re still having trouble with this in game we’ll need these details for the team:
Gamertag/PSN ID/Origin ID
Platform you play on
file type & author you’re attempt to download
Are you able to download other files?
What error do you get
When was the last time you attempted to download a file? (Date + Time)
Your help is greatly appreciated. We’ll get this up to the team for investigation as quickly as possible.
Additionally, they’ve also shared a potential workaround. Here’s what they say:
This is not guaranteed but I have seen some success with it from others on Xbox that gave it a try. You will lose local and online saves if you select to delete both (you won’t lose MUT progress, that is saved to our servers).
Clear the saved game data:
Open the Settings menu at the top of the dashboard.
Select Storage, then select System Storage.
Select Saved Data.
Choose a game to access the game’s saved data.
Press the Options button and select Delete.
Update 2
Responding to the community manager’s request for more information, some have noted that they aren’t even able to access the community files page, let alone not being able to download a particular file type/author.
EA is yet to provide any further information regarding when we can expect a fix for the problem.
How to Fix Madden 22 Can’t Download Community Files
This same problem has been intermittent since its earlier version Madden 20 and so, it seems that the devs have not worked on it to resolve the issue. When the players attempt to download the community files, they receive an error that says: “The file cannot be downloaded because it has been removed by its creator”. Are you getting the same error and so can’t download community files? Don’t worry! You’re not alone. Following are some of the best solutions found by players which you can also try to fix this issue.
1. Clear up the game saved data both cloud as well as local on your consoles and then attempt to relaunch the game, the issue should be resolved.
2. If the game is saved on your external hard drive, then try to reinstall it again on the internal hard drive. Make sure to delete all the files on both internal and external hard drives before reinstalling the game on the internal hard drive. Also, make sure to delete all the files which you have downloaded previously.
3. Another possible solution is to check when the roster is created. If it is outdated or too old, the game may have eliminated it and that might be the root cause, you are not able to download it. So, first, try to clear your cache and then look for a new roster.
Try all of these solutions one by one and any of them should work. If you are still having the same issues, then you should contact EA Supports directly.
That’s all for this guide on How to Fix Madden 22 Can’t Download Community Files.
Update 3
community manager has shared a summary of the ongoing investigations and the problem at hand in an effort to bring some more clarity on the issue:
– The Madden team is aware of this and investigating
– This has been an issue in the past. Some players are able to get into the Madden Share section by repeatedly trying but it may not be 100% reliable
– Some players are able to get in after deleting the saved game data (offline progress will be lost)
– Some players have been able to access the section via a mobile hotspot or via alternate connection (WiFi/wired)
– We will update this thread when we receive new information around this issue’s status. Thank you for your patience. (Source)
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