HBO is one of the largest names in the entertainment industry. Owned by Warner Bros. Discovery, the company has a video-on-demand service named HBO Max.
Soon after its launch, the streaming service gained massive popularity with HBO and HBO Max having more than 73.8 million subscribers at the end of 2021.
That said, HBO Max subscribers are now saying that the play button is either not working or has completely disappeared. Many are frustrated and wondering if they are the only ones facing the issue.
Generic troubleshooting steps such as clearing cache and reinstalling the app seem to be making no difference. Below are a few reports from HBO Max subscribers complaining about the play button not working.
@hbomax so the play button on my app does not show up when I select a movie or show to watch. Then if I wait a few minutes, to make popcorn for example, the play button appears as it should. Did the entire world decide to start watching #TheBatman at the same time?
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Yeah I even restarted the fire stick, no play button. Batman is working cause it’s the premiere movie on the front top of the home page. Only one with a play button. They seem to only want us to watch Batman. Love Twitter. At least I’m not crazy & no need to call my provider.
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It is interesting to note that many of those affected are trying to watch The Batman. As it turns out, HBO Max Help has commented on the matter and are right now trying to collect more information about the problem.
adsHi there, we can help take a closer look at this issue with the play button on the TV app! Please DM us your HBO Max account email and model TV or TV device to get started. Thanks in advance, ^LD
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