The American Express App allows you to access your Account from anywhere. Track spending & rewards, find offers, review your balance, pay your bill and enjoy features only available in the Amex App.
Touch ID and Face ID login (on supported devices), gives you quick, safe and secure access. Make the most of your Membership with the speed, security and convenience of the mobile Amex® App.
Are you facing issue in American Express app, American Express app not working for you? Don’t worry you are not alone. Lot of other people also facing same issue.
In this article, we will explain why American Express app not working and how to fix it.
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Why is American Express App Not Working?
How to Fix “American Express App Not Working”?
Fix 1: Wait for Sometime until American Express Technical Issue Resolved
Fix 2: Check For Stable Internet Connection
Fix 3: Clear American Express App Cache
Fix 4: Uninstall and Reinstall American Express App
Fix 5: Update American Express App to Latest Version
Fix 6: Install The Old Version of American Express App
Fix 7: Sync Date & time Settings
Fix 8: Check Compatibility of Your Phone With American Express App
Fix 9: Restart Your Phone
Conclusion
Why is American Express App Not Working?
American Express app is not working because of some technical issues in American Express app or unstable internet connection.
Apart from this, there might be chances that you recently updated the latest version of American Express app and there is some bug/ glitch in the latest version.
How to Fix “American Express App Not Working”?
Fix 1: Wait for Sometime until American Express Technical Issue Resolved
If American Express not working then high chances that there are some technical issue in American Express App or American Express app server is down and American Express team already know and is working to resolve the issue.
In this case, you can’t do anything so just wait till issue is resolved from American Express team side or American Express server is up.
Fix 2: Check For Stable Internet Connection
Make sure you have good internet speed or stable internet connection. If your mobile data speed to wifi network is slow then you may experience issue in American Express App.
So, check your internet speed. Turn ON and OFF your mobile data or check router in case you using wifi.
Also, try to switch from mobile network to wifi or wifi to mobile network.
Fix 3: Clear American Express App Cache
Most of time , when there is some issue with app, clearing the app cache will resolve the issue.
So, To fix American Express app issue, clear American Express app cache. To clear the American Express App cache,
For android users, Go to settings >> Go to application manager >> Tap on American Express App >> Tap on clear cache. American Express App cache will be cleared.
For iPhone users, Go to iPhone settings >> Find American Express App and click on that >> tap on delete button >> again reinstall American Express app.
Check American Express app working or not after Clearing the cache.
Fix 4: Uninstall and Reinstall American Express App
To Fix American Express app issue, first uninstall and then reinstall the American Express app. Sometime Uninstalling and Reinstalling the American Express app will resolve the issue.
So, First Uninstall the app from your phone after that re install again and check American Express app is working or not.
If still American Express app not working then try other fixes.
Fix 5: Update American Express App to Latest Version
To Fix American Express app issue, update American Express app with latest version because Sometime old version not work perfectly.
If your American Express app version is outdated then it may not work properly.
Also updating the American Express app to latest version will fix all previous bug in the app which were known to American Express support team.
You can also do auto update of the app if you want, that will keep your app updated always with latest version and bug free.
Fix 6: Install The Old Version of American Express App
To Fix the American Express app not working , you can install the old version of American Express app. Sometime there might be some bug in the latest version.
So, for temporary install old version till next version came after fixing the bug. But this temporary fix only work for android users not iPhone users.
You can download old American Express app version from here:
https://amex-mobile.en.uptodown.com/android
Fix 7: Sync Date & time Settings
Sometimes American Express app may not work properly if your device data & time settings are not synced with real date & time.
So, Make your device data & time sync with real date & time. After that, Check American Express app working properly or not.
Fix 8: Check Compatibility of Your Phone With American Express App
If American Express app not working in your phone, then first check compatibility of your phone with American Express app.
If your phone is not compatible with American Express app then use another phone, American Express app will work fine and the issue with be resolved.
Fix 9: Restart Your Phone
If above solution not working then Sometime, there is an issue with your phone not American Express app. So, Close the American Express app and restart your phone.
After Restarting the phone, check American Express App will work fine.
Conclusion
To Fix American Express app not working issue, check for stable internet connection or Uninstall and install the American Express app. This will fix your issue and American Express App will work fine.
Alternately, there are chances that there are some technical issues in American Express App. So, in this case wait till the those technical issues resolved from American Express team. After that American Express App will work fine.