Are you experiencing any of the following behaviors while watching Hulu?
Buffering
Connection errors
Freezing videos
Poor video quality
Skipping
We recommend following the steps in the order listed below. In between steps, try watching Hulu again to check if the issue is resolved. If you don’t notice an improvement, move on to the next one. Select each step below for specific instructions on your device.
*Note: If you're having trouble on Hulu.com, try these steps on your computer.
Fully close the Hulu app: Start by fully exiting Hulu (and all other apps or programs running in the background), then try opening Hulu again.
Check your connection: Run a speed test on your device and compare your results with our recommendations. If the speeds fall short of our recommendations, there are steps you can take to help improve your connection.
Perform a power cycle: Turn off your device (and the modem and router, if applicable). Wait a few minutes, then power back up.
Test other apps or programs on your device: If you notice similar issues, it may be due to poor connectivity. Contact your internet service provider for more information on how to improve your connection.
Check for app and system updates: To check for Hulu updates, visit your device’s app store. To check for system updates, visit your device’s settings menu.
Clear cache and data: You can typically clear cache/data via your device’s settings menu. This step removes temporary files to help free up needed space.
Uninstall/reinstall Hulu: On select devices, you can uninstall and reinstall the Hulu app to help alleviate any streaming issues.
Our sincere apologies! If the following steps: https://t.co/eq306YDWNf don't help, we'd like to take a closer look backstage. Please click through the prompts here: https://t.co/hhKf33QwbA to connect with our team by phone or live chat. Thank you!
— Hulu Support (@hulu_support) January 24, 2022ads